Con bank

I was trusting capitec to help me reverse 7k that i was ****med,i reported the matter the next day,i was told to wait 14 days,now they claim that their is no money on the ******** account meanwhile i was told that the ******** account was frozen but they were still sending me the same account number i got ****med from,khanti how does freezing an account work,or am i missing something here,capitec must just close ,as it is only good for ******** people nxla