Compliments to Lindelwa Thompson - Mossel Bay

I would like to express my gratitude and compliments to Capitec Bank with their employee Lindelwa Thompson from Capitec Heiderand Branch in Mossel Bay.

She is an absolute asset for Capitec and for the branch itself.

After a week of to and from on emails with Shafeeqah at Capitec Client Care Centre (also received great assistance) I went into the branch on advice from Shafeeqah to speak to someone to assist with renegotiating my loan interest rates. Capitec does not offer this feature yet but are busy working on it.

Lindelwa assisted me. She first listened to me (and this stood out to me, as I felt understood) and then logged in and gave me a couple of options. She offered her calculator to me and patiently waited while I took out my Budget spreadsheet and start doing calculations of my own. She answered all my questions patiently and give me advice. I left Capitec after almost 90 minutes a happy trooper. We consolidated an existing loan from still 48 months to only 30 months (Off course on a higher instalment -Blessed God that I am able to do this), and interest down from 25% to 15%. Instead of only paying off my loan in 2029, I will be done mid 2027 – That’s 2 years and a couple of months instead of 4 years!!

It will be a pity to lose her as a consultant on the ground working with us, but if there is any chance in growth in the company she should be consider! Do not lose her.