Compliant /Compliment

Like is up with Capitec bank how do you guys allow a debit order to go off without any authorization I believe there has to be both parties approving of the debit order going off how do you guys protect our money from being taken out of our account without our knowledge like Really I have a business account with you guys as well is it really safe to keep our money? Am not happy with your service I called you guys to help me cancel the debit order the least your agent can do is sympathize with your clients and find a way to help you and inform you on the next step but no I was told Capitec bank does not make mistakes on allowing a debit order without me approving what kind of an answer is that your agents need to learn to build rapport and sympathize with your clients unless you don't value us I can move my banking elsewhere really and avoid this lack of urgency from your agent. Please look into this **** companies that just set up debit order with out our knowledge and set up a systems that flag such debit orders, serious do better guys you warn us to becareful of ****mers but you as Capitec bank should also protect your clients I belive every R1.00 counts in business so please I also value my R1.00 please do better or let us know you can't protect our accounts so we move somewhere else.

I am just grateful that there was one agent that really helped me Mpho you are a star I really appreciate it seriously you really calmed me down and assisted me with the problem I had, going an extra mile really makes a difference seriously we dealing with this recession in this country and all other problems in life and you managed to sympathize with your clients seriously I truly appreciate your service Sir not everyone is willing to go an extra mile and put themslves in our shoes and sympathize with our issues thank you please don't stop being kind its people like you that will keep clients to continue doing business with Capitec ,😐 Capitec do better though!!!!!! Once again Thank you Mpho Malisa for helping me with the cancelation of this unauthorized debit order ref for the call *** Please give this man credit for his service please value people like Mpho who don't make us feel like we complaining for nothing. You are a star! 💫