Compliant

I am terribly disgusted with the service I received from my bank "CAPITEC" On Friday the 27th of October 2017, I received an SMS from my bank CAPITEC indicating reversal in my account without my permission and my knowledge. Nothing was communicated with me about that, so meaning in future if one calls or send an email to them requesting reversal from my account I won't know anything about it and what concerns me is the fact that the agreement was between myself and CAPITEC, as your client am I not supposed to be protected by my bank, going forward how do I trust you as my BANK?

Furthermore I contacted your call center on Friday 27/10/2017, spoke to one the team leader by the name of Kgaugelo Magagula, who promised me that he will send an email to management about my query, and he will call me on Monday 30/10/2017 for feedback, till today I'm still waiting!!!!!!!!!!!!

You as CAPITEC BANK you should be guaranteeing protection to our finances as your clients therefore it goes with professionalism valuing each and every client that brings business to your organization therefore this is totally unacceptable.

I WANT ANSWERS AND I WANT THEM NOW!!!!!! Who gave u authority to reverse money from my account without communicating with me the person that came to you and open an account?