Completely Unacceptable – Charged for a Closed Credit Card and No Help from Capitec

I am extremely frustrated with Capitec’s shocking service. I paid off my credit card in June and went to the branch to close it, yet the account was never closed. Months later, I am still being charged a monthly service fee for a service I am not using.

I have been out of the country and unable to call, so I’ve sent multiple emails and messages. Instead of helping, Capitec has done nothing but push me from pillar to post with zero accountability. No follow-up, no resolution, and no refund for the fees I should never have been charged in the first place.

Should I really be forced to make tedious visits to the bank just to close a mere credit card? This level of inconvenience and inefficiency is unacceptable.

I want this credit card closed immediately and every cent of unjustified service fees refunded without delay. Capitec needs to take responsibility for their failure to assist customers.