COMPLETE failure at EVERY TURN

For years I sang Capitec's praises and couldn't fault them. 3 weeks ago, my card was declined... I called Customer Care and we discovered that MULTIPLE ********** transactions had taken place on my account which caused my account to go into arrears, which, by definition, a DEBIT CARD cannot do... Somehow somebody has connected their "MTN Mobile Money" (which I had never heard of) to my account. Due to a miscommunication (possibly on my part) the case wasn't "escalated" when I reported it and stopped my card etc. Why ***** isn't automatically escalated is a mystery in and of itself!

Today I was told that it would take at least 14 days to investigate the claim and I need to pay R70 for a new bank card.... I know of an identical case that happened to a Standard Bank account - It was resolved in LESS than 48 HOURS and the replacement card was gratis - after all it was a failure in STD's security not the client's fault.

14 DAYS and I have to pay because of YOUR incompetence???

DISGUSTING - would be a compliment!