Complaint/Theft

I drove my 70 year old mother to capitec kokstad branch today counted the money twice with her and it was R7000. She went into the branch and the teller who assisted her took the money counted it below the counter and said it's R6000. This happened to me months back same branch but with me she said it fell and put it back. With my mother she insisted it was R6000. The other R1000 was not there. My mom wanted to have the cameras checked. She was told the branch doesn't have cameras. How weird is that for the Bank not to have cameras. She was treated very bad and then thrown out of the branch just because she complained. She was told to take that R6000 and leave the bank. Was she wrong for complaining about her money being counted wrong.

Why does this bank doesn't have cameras. Is this the way customers are suppose to be treated. What happened to customer care. An investigation must be done by capitec and my mom's money must be brought back to her and she must be given a formal apology for such behavior from the staff. I am very disappointed. Best we stop banking with banks that will ***** money from you while you are trying to save your money with them.