Complaints regarding my replacement card and the fee charged.

Complaints regarding card replacement andi the fee... Capitec Kolonade is riping customers by issuing them a faulty cards so they can come back and they charge them over and over for the poor quality card they replaces...The first time I went to replace my card the staff that helped me confirmed that customers are complaining about the poor quality of their new cards which is black. +-6months ago I went there to replace my card and now the chip is mulfuntioning when I use at other shops.The card was still in good condition and they told me they charge me again because I used the card. That is nonsense.. Then they printed the new card on top next to the chip the card was damaged... And I didn't want to take the card... The staff called the other department and I overheard her saying we reported the machine regarding the poor quality printing but no one is coming to fix it and it is the same branch who issued me the first replacement card which was faulty and they charged me... I can't pay for poor quality of their card if my card is mulfuntioning... It's not fair... I feel they do it intentionally. So be careful customers Capitec is riping us with poor quality of the card... Incident number ***4....on the same incident the staff mentioned the faulty machine..... I'm not going to leave them I'm taking it up with their chief Gerrie Faourie and Ombudsman... Sies.... My contact is on my incident number.