EO
Emil O
1 reviews | Active since Oct 2013
24 May 2024, 10:15
Complaints department sucks
Last week I laud a complaint about Capitecs Whatsapp agent. Got emails that they would contact me which they did on a number I don't usually use. This morning I get a call I answer and no one is talking. A minute later get a email from the Complaints Manager Officer saying my complaint has been resolved and closed.
Where the hell is it resolved when I spoke to no one. After replying to that email I get another someone sull contact me in 2 hours.
If I didn't have a funeral policy with this bank I'd close my account
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Replies (2)
Capitec Bank's replyOfficial
24 May 2024, 11:08Good day Emil
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply24 May 2024, 11:08
Official
Good day Emil
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
EO
Emil O's updateReviewer Update
24 May 2024, 11:14Hi it's fine I did get a call from someone regarding my complaint about the Whatsapp agent.
EO
Emil O's update24 May 2024, 11:14
Reviewer Update
Hi it's fine I did get a call from someone regarding my complaint about the Whatsapp agent.