COMPLAINTS ABOUT THE COMPLAINTS DEPARTMENT

I have been trying for the last 6 or so weeks to retrieve the final R110000.00 from a CAPATEC *****ulent company **** account . I was contacted by NI-SHAAT LAMB a consultant at the complaints department of CAPATEC over two weeks ago according to Capatec pamphlet they will get back to you within 24 hours to update you on their progress that was over two weeks ago .I then sent a nasty e-mail on the monday hoping I would get a response but to no avail so I phoned the complaints dept on the 6th as i wished to speak to the consultant the switchboard operator informed me she would check if the consultant was available after a long length on time returned and said the consultant was out .The switchboard operator then proceeded to ask me about my complaint and proceeded to tell me that the *****ulent capatec account was my banks problem not theirs . The experience that I have had so from with Capatec seems that there is no management system and every department is law unto itself blaming every body but themself and had up to this point have never ever had some sort of feedback from either the ***** department or the complaints department .I was paid back R7500.00 this been the first deposit made but the later deposit of R11000.00 NOT A THING SAID and the only reason I received some sort of movement was two members of Capitec this being the manage and the assistant manager of the whale coast branch sat on the phone with the ***** department for close to 20 min .The next day my bank informed me that I would receive R7500.00 and that was it . I am a 71 year old pensioner and cannot afford to donate money to the bank