Complaints,

I have a policy with Capitec, of which apperently the lapsed because they didn't see it necessary to to debit some errears for 2021 and some month I. 2023 and somehow where able to deduct for months before, between and after that.

Worse they did see it necessary to inform me I was owing all along since 2021 till end of 2025 and whn I ask why the didn't deduct for Jan because I kept leaving enough for them to deduct. They saying I was my responsibility to pay for what the never made me awere of owing. It's the worst experience I have ever been through.

And the claim to treat client fairly.

I've taken up with them and the don't seem to even care after 5 years of paying for this policy.