Complaints

My elderly mother we paid R20700 into hers Capitec account. On the 9th March 2026 she went to Maclear branch to increase the limit so that she can be able to utilize the funds. Upon arrival she asked a CAPITEC CONSULTANT TO ASSIST HER INCREASE THE LIMIT AND SHE REFUSED STATING THAT SHE IS NOT ALLOWED TO ASSIST CLIENTS WITH ANY BANK RELATED ISSUES. My mother is old she begged the consultant and she said noooo she can not assist her. My mother was vulnerable needed help from the branch and she ended up asking a person that was there and the person increased the limit for my mother while Capitec consultant was watching doing nothing that person switched the bank card of my mother and left with her card because ONE OF CAPITEC CONSULTANT REFUSED TO ASSIST MY MOTHER AT MACLEAR BRANCH. If Capitec consultant assisted non of this would have happened. Why did she refuse to perform her duties especially seing that my mother is old and does not have an app.