*Complaint: Unauthorized Transaction and Inadequate Response from Capitec Bank* *Date:* June 28, 2025 On June 27, 2024, an unauthorized transaction was made from my Capitec Bank account, debiting my entire salary

*Complaint: Unauthorized Transaction and Inadequate Response from Capitec Bank* *Date:* June 28, 2025 On June 27, 2024, an unauthorized transaction was made from my Capitec Bank account, debiting my entire salary. The transaction occurred at Cambridge Tuckshop in Johannesburg, while I was physically in Mamelodi, east of Pretoria, with my bank card in my possession. I had not been to Johannesburg recently and did not authorize this transaction. When I reported this incident to Capitec Bank on 28th of june, the bank representative only initiated a card dispute process and issued a new card. Despite my insistence, they initially failed to provide a case number or launch a thorough investigation into the matter. It was only after further persistence that a case was opened.