COMPLAINT TO CAPITEC WITHOUT ANY RESPONSE!!!

I've been waiting on Capitec feedback since 11.06.2020 after laying a complaint against their rude employees. After numerous emails to their complaints department, no feedback. NOTHING!!! I am so frustrated by this bank as I can understand why their employee was so nonchalant about me saying that I will escalate this as no person in client care/ services treats a customer the way they do. Now, this bank does not care about its clients at all. The only correspondence I received from them, was when they asked me to confirm my name and ID number. Capitec does not care for its clients because this was supposed to be a bank for lower income groups but their fees have escalated and it not worth staying there anymore. I might as well go back to my ABSA cheque account as I know beforhand what I am paying for.