Complaint that Capitec put a negative listing on credit bureau when no payment has been skipped

i had a loan with capitec, changed job, in my previous job i was getting paid on the 15, i got the new offer in June, i called Capitec n told them that in August they should no longer debit my account on the 15th as i got a new job that i get paid on the 30th, June, July they debited my account in the 15, and indeed in the 30th August they debited my account, September and i closed the account in October, to my surprise when i check my credit report Capitec has listed me as a bad payer to say i was in arrears in August and September, i went to the bank ( branch in JBG CBD) and the consultant called head office and they gave me a call while m still in the bank, and they promised rectify that. when i check my app, they removed the arrears status, to my very surprise when i retrieve my credit report, i found out that ive got a bad name form Capitec as they have listed me that i skipped payment in Aug and September, and all those months they debuted my account, i have proof, i have never skipped any payment with them. i have been their client which banked with them since 2005 until today. i ap**** for a homeloan and i was approved for less that R1.4m based on the negative listing form capitec and it has affected be big time as i wanted a property which costs R1.6m.

i tried calling since the second week of November to try and resolve in vain, i was being sent to and frou.

Very disappointed.