MM
Mokgaetsi M
1 reviews | Active since Nov 2015
09 Mar 2016, 10:49
Complaint solve within 2 days
I lodged a complaint with Capitec a week ago. To my satisfaction my complaint was read and Roxanne contact me via email, within minutes after talking to her my money was back into my account.<br> <br> Thank you Roxanne for the wonderful job you did. I am not a Capitec customer but I am really impressed with the initiative you took to solve my complaint.
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Capitec Bank's replyOfficial
10 Mar 2016, 08:16Hello MokgaetsiM,
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Roxanne, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Roxanne, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Capitec Bank's reply10 Mar 2016, 08:16
Official
Hello MokgaetsiM,
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Roxanne, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank
Thank you for your feedback.
Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.
I will pass on your kind words to Roxanne, we trust that your future association with Capitec Bank will be long and pleasant.
Complaint Management
Capitec Bank