Complaint regarding service received from Meneli (Nelisiwe) at Capitec Protea Glen Mall

Dear Capitec Customer Service,

I'm writing to express my disappointment with the service I received from Meneli (Nelisiwe) at your Protea Glen Mall branch. I visited the branch to collect my ATM card, which I'd been unable to do due to my busy schedule, despite having opened and used my account for three months.

Meneli refused to process my card, citing that my ID indicates I was born in Zambia, implying I'm a foreigner. I explained that I'm a South African citizen, but she was unhelpful and rude. She suggested I take the matter up with Hello Peter, stating she doesn't care.

I was eventually assisted by Nompumelo, who processed my card without issues. I'm concerned about Meneli's behavior, which I perceive as xenophobic and unacceptable.

I'd appreciate it if you could address this matter with Meneli and ensure she's aware of the importance of respectful and professional customer service.