Complaint Regarding Credit Facility Application and Customer Service

I am extremely disappointed with the service I have received from Capitec Bank. I recently app**** for a credit facility advertised online, and I was instructed to submit my documents at any Capitec branch, which I did. Instead of being granted the credit facilities I qualified for, an account was opened for me without providing the requested credit.

Upon investigation, it was revealed that there is a “handing over” account on the system from 2007, which is currently blocking my credit application. The branch contacted the relevant parties, but due to the age of the matter—17 years old—MDA has no record of it. The branch consultant then referred the matter back to Capitec CCS Enquiries, where it has remained unresolved despite my follow-up email (reference number ***).

I find it unacceptable that a bank can hold unresolved matters against a client for such an extended period. This is unprofessional and reflects poorly on Capitec's customer service standards. I request that this matter be urgently reviewed and resolved.