SM
Sabelo M

1 reviews | Active since Aug 2020

01 Aug 2020, 09:22

Complaint on lost Money

Dear Sir/Madam My Name is SABELO MAHLUTHU, I.D no:***. I want an Assistant on my Matter, on the 30th of July 2020 I transferred Money to the wrong Number I'm was using an App to transfer the Money to this Number:*** but the person I was transferring the Money to had misprint the Number into this Number:*** of which the number is Invalid. When I call Capitec Bank Call Center they said that they can't help due to that the number is on Voicemail I won't be helped. I have transferred R3000 to that number and the Person I don't know him/her. I went in Court they told me that they can't assist me so I must come back to Capitec because there is nothing to Investigate on the Matter and I reported on the Police and they told me the same thing, so now I don't know where to go from here. I am here to request your help on the issue because I want my Money back. I have been trying to call this Number but is on Voicemail and I have even checked with MTN and told me that the number is no longer Existing. I hope my request to you will be highly considered into your warm hands and receive feedback ASAP. Thank you

Regards Sabelo Mahluthu Cell: *** E-mail: ***

0
Replies (1)
Capitec Bank
Capitec Bank's reply02 Aug 2020, 10:17
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank