Complaint on horrible customer service,

I am disgusted in the manner this bank has handled my issue. In almost 7days no feedback no communication whatsoever, I have to be the one in constant communication with them in search of update. Oh my goodness, the staff I have dealt with so unprofessional, no words. They have a ****a shop operating mentality, why would one be surprised in the manner they are dealing with their customers. All I had the matter is being looked into, funny enough no time frame given... Just wait for us! Wow.. And they want people to take them serious. Really??? All I asked for was when will the matter be resolved and I be advised. Is that too much to ask? I won't even go into the inconvenience of this situation has created, that nobody gives a damn that this needed to be attended to urgently.