Complaint of *****, negligence and lack of security

On the 25/25 May 2018 I was a victim of my money being transfered from my flexible savings account into my savings and the money "dissappeared" without a trace. I discovered this on the 26 May 2018 as I wanted to make a purchase on my bank card. While I logged in on my Capitec Bank app I noticed that 7000 was missing and I checked the transaction history and indeed the money was taken but transferred to an account that I had no clue of and I discovered that this money was taken the day before to my surprise I did not get any sms notifications of this transaction. I immediately contacted them via my cellphone as it was a saterday afternoon and it was already late to go to the branch. I explained the situation to the consultant and she told me that my vodacom number that I used for my banking was ported to mtn. I was shocked as to how did this happen? She explained how this was done and asked me, had I not received any strange calls and I said no(******** asking me to switch off my phone in order to do a swim swap). She said that I must go to the branch and report this the following day which was a Sunday. Following Monday I went to the Greenacres branch in PE and I requested to see the branch manager. She told me that they will do an internal investigation and that I must wait for 8 working days for the matter to be resolved and I was given an incident reference number and that I will be contacted after the 8 days. A week later I got an SMS from Capitec requesting me to call them to my suprise I am the client so I was expecting them to call me and all my trust was gone because I was even wondering if this sms was legitimate because one would think that due to the magnitude of the case they would take things seriously and call me. The 8 days came and I got no call so I decided to take it upon myself and call them. After I contacted them the Consultant told me that I would not be getting my money back because I reported the matter late as it happened on the previous day and I asked her how was to report something I had no clue of because I discovered this the following day hence I wanted to make a purchase. Secondly she said the matter I must take it upon the service providers as they are not responsible for the swim swapping and changing of numbers. I felt so dissapointed at their lack of negligence and security never mind the compassion. I've heard stories about the bank but I did not believe it until it happened to me. I opened a case to day of ***** that was done on my account today 9 June 2018. In in the process of closing my account with them.