Complaint not resolved

I logged a complaint against Capitec on 10 September 2018 regarding an overpayment that I had made to their attorneys Blake and Ass and another payment that was made to their previous BF attorneys.

The complaint was referred to Nokuphumla Skenjana who reopened the file the Blake and Ass in order for me to get a refund.

To this day, I have not received my refund from Blake and Ass and the money paid to BF attorneys have not been refunded. My follow ups correspondences have been met with SILENCE. Yet the complaint is closed as being resolved.