Complaint Management escalation

Good day

My you please forward to the Complaint Management.

I am not happy with the feedback received on the Incident numbers on my subject line,

********** managed to call your department and passed through your security questions and transferred my R33 151-00 from my fixed term saving account ***,

This is a fault of capitec that the ********** walked through and passed your security questions therefore I want my R33 151-00 back into my account.

Please make a proper investigation and give me feedback.

Kind regards Shapiro Maluleke *** 087