COMPLAINT ********** BANK ******* CONTRACTS THAT CLIENTS SIGN WITH SECRET CLAUSE NOT MENTIONED BY AGENTS

Good Morning, I'M HIGHLY FRAUSTRATED...... My child's father sent me money over the weekend to purchase some stuff for my son who is very little..... But capitec decided to take towards my account which was in a negative balance due to a debit order trying to go off..... I'm extremely unhappy and was not aware that this would happen. I been calling since yesterday hoping to get this resolved till a lady from the centre let me know that there was a contract signed saying that if a positive balance is active in my other accounts then a set off would be app**** to my bank account with the negative account.... But with all due respect capitec is not being transparent with their clients by notifying them the clause in these contracts. Furthermore they don't make you ready the contract or even give you it. When yiu go to the branch the agents just ask you for your fingerprints numerous of times making you agree to unauthorized things. Which is highly unacceptable..... You go in to the branch to activate your app and change your number and come out from the branch being accountable for something you never knew was legal such as transfers being done by the bank.... . I want this resolved immediately I'm complaining on every site I can till my money is reversed and this never happens to anyone else.