Complaint

My mom went to Capitec Qumbu branch to get a loan, she was assisted by a lady (she did not pay attention the their name), she said she wants a loan of R15 000 then she was offered to settle her furniture shop outstanding amount of R38 000 and be giving also the R15 000 she wants so she agreed to that, to my surprise when i check on her Capitec App she has 1. Loan R54 971.50 2. Access Facility R230 500 3. Credit card R4 400, all these debts she was made to sign without her consent because THE ONLY MONEY SHE AGREE TO IS R15000 loan and SETTLEMENT OF HER LEWIS ACCOUNT OF R38000 which she is suppose to owe Capitec R53 000. I am a consultant at FNB I know how these things work, who ever was assisting her at Qumbu branch had no right to let her sign for credit of R234 900 what will she do with that kind of amount? Its sooooo shocking and I need feedback on why did this happen. People get ****med daily, get to sign for things they unaware of. I am not happy at all and I need this whole thing to be fixed and the person who assisted her to account for this.