MM
Mpumelelo M
1 reviews | Active since Jun 2020
25 Jun 2020, 15:08
Complaint
Good day
I am not happy with the service I received from Capitec Bank, regarding my complaint. I complained about an unauthorised transaction on my account and was told to make a new card which is another R70. Then I was told the reversal will be R160 in which I agreed.
Then I got an email stating that my dispute is canceled due to me not answering my phone and phone is always on.
My details are : Mpumeleo Mbonani ID number *** Account ***
Regards Mpumelelo Mbonani ***
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
25 Jun 2020, 15:36I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jun 2020, 15:36
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
04 Jul 2020, 16:32Good day Mr Mbonani I confirm the matter has been dealt with and we are unable to get hold of you even after several attempts via calls and emails. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply04 Jul 2020, 16:32
Official
Good day Mr Mbonani I confirm the matter has been dealt with and we are unable to get hold of you even after several attempts via calls and emails. Kind regardsComplaint ManagementCapitec Bank