Complaint

Good Day

I am composing this mail with utmost disgust and frustration because of the service I experienced at capites branches in East London. My name is Zukiswa Cynthia Sonjani and on 29/11/2019 I went to East London to withdraw mone at capitec and was very shocked to find out that my account was blocked and when I went inside I was assisted by a consultant called Zee who told me that that my account was closed because I was suspect3ed of being involved in *****. I am a tavern owner and on 14/11/2019 a speedpoint was installed on my tavern.

The lady informed me that someone had come and swiped on the speedpoint with a card belonging to Mr S Ndabambi and the owner was unaware of the transactions and he never authorised those transactions. On Tuesday 03/12/2019 I then went to Capitec in Amalinda and was assisted by a lady called Lungi only to be told that the actual reason for the account to be blocked is that someone has done a transfer from Mr Ndabambis account to my account with two transactions the first one was for R200 ad the second one was R150. I informed Lungi that that might be true because from time to time customers would ask to transfer the money to my account using *120* when they want to make a purchase since I did not have a speedpoint then and it was from capitec to capitec.

Ultimately I was advised to report the mater to the Police which I did and the detectives accompanied me to a Capitec branch to enquire even further. Since my opinion was that no crime has been committed I was confused because I thought that the bank can handle this matter internally and solve it. Even when I brought the detectives I did not get any joy and we were informed to open a case so that the court could subpoena Mr Ndabambi and only then the detectives will have his information to arrange a meeting and ask him a few questions.

Another option that I was given by the bank was to authorise that to reverse the funds which will allow them to open my account, and since a have funds that are on my account which I need to buy stock I agreed to the reversal with that understanding that the investigation will still go on. After submitting the affidavit I then was told that the bank will have to phone Mr Ndabambi and ask him if he authorises the bank to open my account, if he says yes then it will be opened and if he says no then it will not, WHY? I don't know.

This whole matter was handled poorly with so much unprofessionalism and due to that I am leving Capitec. I have been unable to all my stock because my dember stock was supposed to be bought by those funds, my speed point is linked to my capitec account and all the funds for transactions are there.

I demand answers immediately since no one has ever phoned or corresponded to me ever since.

Zukiswa Cynthia Sonjani ***