COMPLAINT - DISGUSTED - CRESTA BRANCH - *** 087

Good Day,

Today I had the displeasure of experiencing the most disgusting service from Capitec, which made me wonder why I switched to your bank in the first instance.

I went to your Cresta branch literally about 20 minutes ago because I had a torn R50 note (at the corner) with all the necessary numbers visible as daylight.

First the teller tells me I need to go to reserve bank to change the note, however she is holding a transparent plastic with ten rand notes – which she then throws it into a deposit box.

I then request to see a Branch Manager – Lerato Motlhaboe ( ********** ) who gives me the two most stupid answers I have ever heard from a manager anywhere.

• She tells me they don’t keep cash in the branch however there is a queue of clients who are in the branch to deposit.(PLEASE ALSO NOTE THE HIGHLIGHTED PART IN RED ABOVE)

• I then offer to deposit the same note into my account with the same ******** response – or the note has to be taken to reserve bank.

Now my question is, do I need to travel from Cresta to Newtown to change a R50 note? Where is the logic in that?

I then walk 20 feet to Absa Bank whom I closed my cheque account to move to Capitec and they change the note without blinking.

The reasoning of your teller is understandable, but I would have expected more from a so called Branch Manager who was ****y and disrespectful to say the least, I doubt if came from a different background I would received the same service?

Truly disgusted at the way I was treated and if this is your policy it needs to be revised.

Regards,

Gerald Mnisi Technical Analyst Tracker Connect Pty Ltd Johannesburg

Office : +27 11 ********** Fax : +27 11 ********** www.tracker.co.za