NM
Nomlindo M
1 reviews | Active since Apr 2015
04 Nov 2021, 15:52
Complaint
This morning I got notification of multiple online messages from my account ?, I called the call centre to report I was told they will stop the card and investigate it will take 30 days in these trying times do I have 30 days to wait for my money I requested to be sent an email confirming our conversation I am still waiting Not acceptable at all
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
05 Nov 2021, 06:20 Good day Nomlimdo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply05 Nov 2021, 06:20
Official
Good day Nomlimdo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
17 Feb 2022, 18:22Hi Nomlimdo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 18:22
Official
Hi Nomlimdo
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank