Complaint: CapitecBank appalling service

All the ATM's in the Capetown CBD do not work in terms of Cash Deposit, i have literally went to three different ATMs (branches) within the CBD to deposit funds for an emergency to another Capitec Bank client and none of the ATM worked. This is not the first time it's happening and quite frankly i find this type of service appalling, why was this service made available if they cannot maintain it and ensure that it's fully operational at all time? I'm at the point where i'm so fed up with this disgusting service to a point where i want to part ways with the bank in question. Moreover, to think this was the bank with the lowest bank charges ever? i think that is complete bull, they've pulled wool over our eyes and made us believe that we pay the least bank charges compared to other banks. This is a blatant lie and there's no truth in it.