COMPLAINT : Capitec Bank moving BACK INTO THE DARK AGES!!!

COMPLAINT : Capitec Bank moving BACK INTO THE DARK AGES!!!

Capitec Bank in its wisdom started a CASHBACK program a while back. x5 APP transactions and you could get money back into your Live Better savings. This worked well for me UNTIL they decided to change the parameters (checked my email and CANT find the comms - asked the customer care to provide and I'm still waiting!!!

The new rules are : 5 App transactions in the month (Below are the transactions which needs to be performed in order to qualify for the benefit)

- Prepaid purchase - Scan to pay purchase - Send cash transaction - AND HERE'S MY ISSUE!!!!! - Pay beneficiary (RTC/EFT/Capitec to Capitec transaction. Inter Account transfer not included. - Recurring/Future Dated payment that was processed

When I contacted the customer care wrt my issue I was informed that I need to complete ALL 5 transactions in order to qualify. We are currently in the year 2024 were cashless payments rule so WHY WHY WHY does Capitec insist that I walk around with a wallet full of cash????? Not only is it outdated but also unsafe!

Customer Care advised me of the process to transfer cash telephonically (I have to send cash to myself in order to qualify for the monthly cashback) but couldn't OR RATHER WOULDN't tell me how much the transaction would cost.

Went into the banking APP as instructed and found the option - below R1000 I must pay a transaction fee of R10 to send money to myself (above R1000 the cost is R16) when I DONT USE CASH!! Should I need it I can draw from a till point for R1. So how is this saving money?????

Added to the above the system showed an ERROR when I tried to test this yesterday. Screen shots were provided via email and I'm awaiting response)