Complaint capitec Bank misconduct

Hi to whom it may concern On the 23th of september I went to close my account, because I am busy moving my business to a new bank. I signed for the the account to be closed, which was confirmed by the consultant that the account was closed. On the 30th of September funds was paid into the account and which was paid on a normal basis, of which I did confirm with the consultant and capitec asking that this money was going be paid in the closed acc will it be returned to sender, and he confirmed yes because from tje 23rd this account will not except anymore money, but surprisingly the so called closed account excepted the money and a amount of R1530 still went of when I went back to the bank the 4th October manager adviced that the mistake was a system malfunction on their side, and that I should withdraw thr balance of R850 from the account. He then adviced that I should come back on the 7th, the close the account again, and be refunded the R1530, I did as he told me when got there He ghen adviced me that he will call me the next day which was the 8th which he never did.I only receive a call from him on the 9th in the afternoon, I went back to the bank on the 10th, only tobe told that I will not be refunded which I believe is conflict of interest, because I closed the account 7days prior to the debit date, which tells me that our is not safe with capital and I think capitec and the employee that assisted me should be held responsible foe their sloppy and unprofessional service Kind regards Olivia ***