COMPLAINT!!!!!!!!!!!!!! CAPITEC BANK MATATIELE!!!!!!!!!!!!

My name is Tholoana Pitiri and today I was at one of the Capitec branches in Matatiele and the service I got from 2 of the consultant there was uncalled for. What happened is that I was standing in a line to deposit money, so the were 2 lines and the other one was I don't know what honestly. So the second line was shorter than the one for depositing. So this other lady comes and stands in this other line as time goes by she says she is going to deposit so me and this other lady we then tell her that no the line for depositing is the one we are standing in. Then this lady says no she won't go to the bank, okay fine, then one of the ladies who works there comes and asks for 2 people who standing in the other line which was not for depositing. That lady who said she won't go start a new line at back went inside then told the lady who works there that she is going to deposit. I then ask to speak to the lady who works there and I try and explain to her that the lady who just went inside I got there before her but she just dismissed me and threw hands at me, her name is Nicole. Okay fine then comes a different lady who also works there I try and explain to her that it's not fair that I have been standing there for +30 minutes and yet someone who arrived after me is inside getting help, she didn't pay any attention and just dismissed me. Okay they helped that lady before me which was not fair at all, when it was time from me I got inside and asked for the complaints box, then this other lady showed me the person I can talk to regarding my complaint and the lady's name was Nelly I think. After I spoke to Nelly I asked her what is the other lady's name since she was not wearing her name tag, she told me her name but I can't remember it. After I spoke to Nelly as I was about to exist the door, the lady I was asking for her name came to me and said " if you also want my Surname tell me I can write it down" she was saying that with attitude because it's the first time she did something like this and I reported it and nothing happened. I was not happy with their service and I would really like them to apologize to me for throwing hands at and giving me attitude instead of solving the problem.