Complaint: Capitec Bank

Last week I have consulted one of Capitec Bank branches in King Williams Town with regards to Access Facility upliftment . The consulted has tried his level best but but with no success as she understand my situation . I personally called same day quering the period given for reply , how earth so long under my situation .I am so stressed and dissapointed whereby i lay my complaint with regards to Access Facility Credit that was not uplifted this month with no no explanation , and further on that I rely on Access Facilty for further financial support.It is the worst part of my life whereby its not uplifted at this time of the where is of most importance to me.My vehicle can be reposesed at anytime because in addition to my instalment I rely on Access Facility , I cannot even move nor pay schoolfees to get my kids reports because my Access Faciity Credit is not unplifted.If I a not assisted with the bank where my salary goes in to where should i go.Hence last month i went to external financial provider because i was not assisted.I am stuck right i cant move.

What I have from you Capitec bank is the waiting period of 7-14 days for you to come back tome , is it fair.My refernce no for my complaint is ***8.This is frustrating . I can be contacted at *** for fast tracking of my complaint.

Your positive quick response is appreciated Miss PP Gida