COMPLAINT - Capitec allows 3rd parties to lodge unauthorised debit orders

Good morning – I am not a happy customer!!

I received an SMS on Friday, 24 August 2018 from ASIPHEPHE informing me that a debit order was lodged on my account for R99 (ref asicom58256) for insurance provided by a company “247365 assist” – I have never even heard of this company and neither did I approve the debit order – thought they had the incorrect mobile number! The debit order was processed on 31 August 2018.

My concern is that Capitec bank are not protecting their customers – how do companies get hold of my bank account number and the mobile number linked to it? More concerning how can they lodge a debit order and process it?? I tried to phone them directly, but the number stays busy

I contacted the bank (3 Sept) and the consultant was able to assist me in disputing the debit order – BUT MY CONCERN is that she was not able to assist in stopping this ******* activity as the debit order was “processed on a different system” – surely there must be check done by Capitec on approved debit orders? Another issue is that whenever I want to access my account for assistance by the call centre I have to answer multiple security questions, but yet you allow 3rd parties to just lodge debit orders on my account without my signature!

Furthermore I was charged R20.18 for the dispute - is this just a money making scheme that Capitec is just to happy to assist in? If this happened to 1000 customers, Capitec will make R20180!