Complaint

I visited your Kwadukuza branch in Albert Luthuli Street yesterday. After standing in a long queue in the sun I had to deal with a very inconsiderate and condescending consultant. My token is no longer working so all I needed was for it to be replaced. I prefer the token to the app because of the amount of ***** cases that app users have reported. I have been using the token for years without any problem. They had no tokens at the branch, instead of the consultant phoning to find out where and when she can get tokens she made me sound illiterate saying all clients now prefer the app and they are advising their clients to change to the app. I am well aware about the app but I prefer the token, what is so confusing about that?????? If tokens have been done away with why is there no clear communication with your clients? Some of your staff really lack common courtesy and respect for other individuals. You guys are losing a lot of clients because your staff feel they are superior to others.