Complaint

I have emailed Capitec’s Client Care, numerous amounts of times for them to get back to me because I am abroad, I am unable to go to the branch and I am not able to call them because my bill would be high, I called in and I spoke to one of their agents.

It seemed as though the agent did not know what he was really doing and he was placing me on hold to get some information but it felt like I wasted a few hours on that call and I still haven’t achieved anything, I wanted to get access to my application because I obviously haven’t got the number my account is linked to anymore and the agent suggested I call cell c, my old network provider to do a sim swop, which is obviously impossible.

The agent also considered I do internet banking and I had to correct him by telling him I should obviously get a verification code which is not going to be sent to me and which I would not be able to receive.

The agent also advised that I send a family member to the bank, but that is also impossible as I am the account holder, and I need to be there and I feel like their service is absolutely trash, they haven’t responded to any of my emails as it says 24 hour service but absolutely nothing.