***** COMPLAINT

Good day.

On 2 June 2023 around 12:00, I noticed that there were transactions going off from my account. First it was around R820.67, after that another R1023.90, and then yet another R1283.31 and so forth...

I immediately went to the bank to find out what is the problem. To my surprise, after Capitec investigated, it was POS transactions, which means, someone somehow cloned my card and did physical card transactions.

All the amounts added together is almost a STAGGERING R14 000!!!!

After I talked to the Capitec representative, he told be that they will be in contact with me. I admit that they did try and contact me once which I did not answer. Every time I went to the bank they tell me it is going to take up to 7 days...and nothing happens!!

This was the final straw!! Capitec needs to make work of this and make sure I get my money back AS SOON AS POSSIBLE!!!! If this problem is not cleared up as soon as possible, I WILL close all my account at Capitec and move to another bank or I will continuously report Capitec until this is all cleared up...and also I will lay a complaint at the ombudsman for banks.

PLEASE TAKE NOTE: I want to take this opportunity to thank the Capitec representative at Capitec Upington - Kalahari Mall. The man that helped me really made an effort to assist me in this matter. The problem I have is with Capitec itself. I really do hope Capitec can assist me in this matter as soon as possible...R14 000 is a very large amount of money.

Kind regard Mr. Hendrik Swanepoel