Complaint

In the last couple of days I noticed some suspicious transactions in my account. I thought there was a company deducting money from my account, it was about 20:00 when these transactions occurred.

The next morning i rushed to a near by Capitec branch, there I discovered that it was not a company that was deducting money from my account rather it seemed like some1 hacked into the account and use the money to do online purchases.

I asked them to help me get back my money cause I know nothing about this, they told m in order for them to do an investigation they would charge me. They said they would charge R70 for each transaction if its was a local transaction meaning it would be R420 because it was 6 transactions and it was an international transaction they would charge R160 each transaction, which meant it would be R960 and even after all that they said they don't guarantee that i will get the money back.

I lost R496 because Capitec failed to protect my account, I would never recommend Capitec bank to my worst enemy.

I want my money back please escalate this matter in order for me to get my money back.

Kind regards Candid