Complaint against Capitec Bank - *****/**** Case

I want to write an email to Capitec ***** Department and inform them that I have opened a case with them on the 328 January and on the 30 January 2025, I sent a follow up email follow up on the ***** case I opened with the bank. As requested, I have attached the necessary documents to facilitate the investigation:

- Certified copy of my ID - Affidavit obtained from the police station The case number for your reference is CAS 651/1/2025. and on the 3 Feb I send another email to follow up as I did not heard an acknowledgement or something from ***** department. And on the 18 February again I sent a follow up email that reads thus hope this email finds you well. I am writing to follow up on the ***** case I reported on 30 January 2025, with reference number *** and case number ***6.

Could you please provide me with an update on the current status of my case? I would appreciate any feedback or information regarding the progress of the investigation.

I haven't treated fairly as a client, I used to constantly called the bank and they ill say to me the matter under investigation, you will be informed as soon as possible , until today, Can I please ask if the bank will try to obtain the cellphone numbers for the people whom I have deposited money into their account so that I can make a contact with them directly? Because you have failed to provide me with a feedback as you advised me it take 14 to 21 to investigate the ***** case. I guess mine was the most difficult one that is why you are still investigating till today with no feedback,