COMPLAINT AGAINST CAPITEC

25.03.2026 Ms Nondumiso Skwati 28 Teya Street, Khayelitsha Kwa-Nobuhle Township, 6242 Kariega, Eastern Cape Mobile No/ ***, *** & *** The Manager [Capitec Bank Kariega Branch Kariega Eastern Cape

To whom it may concern

Re: Declined Funeral Policy Claim for Ms. Nomlindo Skwati, ID No: ***, Policy Number: CF***0

I am writing to express my concern and disappointment regarding the declined funeral policy claim for Ms. Nomlindo Skwati, who passed away on 18 March 2026. Ms. Skwati had covered herself for R50, 000 at a monthly premium of R498, 45 that includes coverage for everyone under her policy. Instead, they have offered her family the food voucher of R3000 instead of issuing her the full amount of R50 000 as her policy cover and contained in her policy document. Despite having proof that she was a policyholder and had added other beneficiaries to her policy, Capitec Bank has declined the claim, stating she was not a policyholder. This decision has caused significant distress and financial hardship for her family, who are now struggling to cover funeral expenses. I kindly request that you review the policy documents and proof provided, and reconsider the claim. The attached documents support Ms. Skwati's policyholder status and her efforts to ensure coverage for her loved ones. I expect a prompt response from Capitec and resolution to this matter. If not addressed, I will be forced to escalate this complaint to the relevant authorities.