COMPLAINT!!!! Absolute pathetic service at Capitec Springs Gauteng Branch COMPAINT!!!

Dear Capitec,

I need someone to go and speak to the Springs branch about the absolutely poor service we are getting. I am fed up with those arrogant, un capable , un willing and untrained staff! Absolutely disgusting!

We opened a few accounts a while ago for all our children. Then My Daughter turned 16 in April. Then Capitec froze her account due to “fica” reasons. Eventually due to the stupid Government timelines, we eventually got my daughter her ID card. That same day, we went to Capitec, and “transferred” her account into her name. And the account was re-opened. I was present that day because my daughter used my proof of address, because, since she is my daughter after all and she still lives with me.

THEN!!!

Today my daughter and my wife went to capitec Springs again to have the Capitec android app reactivated on her phone, because she had to resinstall it.

Then the agent told my daughter they cannot help her because SHE IS NOT FICA’D, and she never signed a contract with Capitec.

WHAT

THE

****!

I guarantee you if you check your camera’s, you will see that they printed out a whole lot of documentation, which she signed. I was there, I saw it. Also, what did the agent do with the papers we signed?

Also, if your idiots at the branch, checked the system, they will see that recently the fingerprints on that account was moved away from mine and on to my Daughter!

My ID is: ********** 139087 My Daugter’s ID: ********** 220083

Please attempt to do something, if you care at all!.

Regards Mr.Coetzee