Complaint about My main Capitec Bank account

I have a Complaint my Capitec main Account is vannished after Receiving my winnings at Easybet gambling site. I called the bank and asked the issue they said that my account was reported for *****ulent activity when I asked them to confirm wich transaction and date they didn't gave me corresponding answer.They just said that the case was created at 21/08/2025 wich I don't understand why they take so too long to close it.they said I need to send them the proof of payment for the last 2 months and I don't even know how to find this proof while my Account is Vanished.

I kindly ask you to help me to get my Account unlocked because this is not fair at all why did they take so long that's my question. Please help me to find answers and open again my account again.