Complaint about Funeral policy

To Whom it may concern

I had a capitec funeral product and a capitec account for years when i took out the funeral plan it was for my elder mother and what i was paying monthly was about R500+ the cover was more than 10 months and unfortunately i lost my job later that year. Due to my company closing down and was retrenched.

I went to the capitec branch about two months then after and they told me it was too late it was already suspended or lapsed whereas ts normally about three months and they call you i need further assistance as other capitec holders have advised me they do get communication and calls and it says it lapses after certain time period and they lady there told me at Guguletu branch that i was supposed to come immediately after i was retrenched i have paid more than R5000 towards the product i had with the bank and was very disappointed and angry and never took it further but i am actually encouraged now to not leave it at that as i have paid so much money towards it.

I am not happy about this that is why i switched my salary into a different account but i still use my capitec account to transfer amount and for savings.

Please kindly and urgently assist me about way forward and what i can do with this my query.