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TK
Tebogo K

1 reviews | Active since Dec 2019

27 Dec 2019, 14:20

Complaint about capitecs poor customer service

Last week weds the 18th I was *****ed my whole months salary through a Capitec account, I also use Capitec as my bank and so do the **********, I've send an affidavit and case number that the bank requested to the bank, cant go home don't have groceries my family haven't received a single cent from me that live on and the bank keep telling me that they still waiting for forensic and head office for feedback how long should I wait till I know weather I'm gonna be rentless foodless and familyless come January...Capitec truely does not care about there clients I've spent Christmas away from home cashless and stressful

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Replies (6)
TK
Tebogo K's update27 Dec 2019, 14:22
Reviewer Update
Please help
Capitec Bank
Capitec Bank's reply27 Dec 2019, 14:29
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
TK
Tebogo K's update27 Dec 2019, 16:14
Reviewer Update
Five working days it's already more than week since this happened and still no response, anyhow thanks I be waiting for Capitec bank response to my sad case...
TK
Tebogo K's update30 Dec 2019, 10:14
Reviewer Update
Yes Capitec bank has done it again today i received a call from the branch to inform me that the bank will be reimbursing me or helping financially as it is not there fault I lost my Money and was *****ed, yes they made it clear that do not care about the clients interest or problems but theres alone, word of advice people if you planning on opening a bank account soon do not I say it again do not even thinking of opening one with Capitec bank, go to another bank even if expensive atleast you'll have the satisfaction that you and your money are safe your bank has got your back...Capitec bank only cares for Capitec bank, I joined Capitec thinking it will be better than my previous bank but looks like I made a bad mistake my previous bank was way better than selfish Capitec
TK
Tebogo K's update30 Dec 2019, 12:19
Reviewer Update
Correction the bank called and said they will not be reimbursing me as its not there fault I got *****ed. Stil can't believe the bank won't take responsibility for there clients...wow I really got served
Capitec Bank
Capitec Bank's reply30 Dec 2019, 15:46
Official
Good day Tebogo K
We are trying to contact you to no avail. Kindly contact Complaint Management on ***regarding your complaint. ***  
Kind regardsCapitec Bank