JM
Judy M
1 reviews | Active since Aug 2019
14 Aug 2019, 21:35
COMPLAINT ABOUT CAPITEC WHO BLOCKED MY ACCOUNT
Capitec blocked my account without informing me. It was blocked on the 7th August. When I checked with them they told me that I received a ********** money of 2000 rands on the 1st.The Money I received was not ********** bcs it was a stockvels money that we play as a group online. The bank never informed me of any complaint and a complainant but they just blocked my account. This has traumatised me being a single mother. My children and myself were left out with no support. I feel victimised and I am appealing to you for assistance to unblock my account. There is nothing wrong I did but my bank has treated me like I m ********.
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Replies (3)0
Replies (3)Capitec Bank's replyOfficial
15 Aug 2019, 09:35I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply15 Aug 2019, 09:35
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
21 Aug 2019, 15:02Good day Judy M
We have attempted contacting you with regards to your matter, without success.
Please call us on ***.
Kind regards
Complaint Management
Capitec Bank
We have attempted contacting you with regards to your matter, without success.
Please call us on ***.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply21 Aug 2019, 15:02
Official
Good day Judy M
We have attempted contacting you with regards to your matter, without success.
Please call us on ***.
Kind regards
Complaint Management
Capitec Bank
We have attempted contacting you with regards to your matter, without success.
Please call us on ***.
Kind regards
Complaint Management
Capitec Bank
JM
Judy M's updateReviewer Update
21 Aug 2019, 16:31Good afternoon.
This is to say thank you very much to Hellopeter for your support during my Capitec ordeal. My account has been unblocked and Capitec has apologised for the inconvenience caused.
This is to say thank you very much to Hellopeter for your support during my Capitec ordeal. My account has been unblocked and Capitec has apologised for the inconvenience caused.
JM
Judy M's update21 Aug 2019, 16:31
Reviewer Update
Good afternoon.
This is to say thank you very much to Hellopeter for your support during my Capitec ordeal. My account has been unblocked and Capitec has apologised for the inconvenience caused.
This is to say thank you very much to Hellopeter for your support during my Capitec ordeal. My account has been unblocked and Capitec has apologised for the inconvenience caused.
