COMPLAINT ABOUT BAD SERVICE

I went to capitec branch 208 on Sunday the 31st of May 2015 at about 12:40 and the door was half closed and was refused to go in because of the impact of the branch,so I asked the lady (Shaloem) what time the branch closes? she told me 1pm so I asked to see a manager and was told the is no manager on site and the ticket machine was switched off, she told me even if I insist going in the ticket machine is switched off and I will be last person to be serviced. I told the lady it's not 1pm and your machine is switched off Y? she told me she was given instructions to switch it off..so I explained to her I need to go to enquiries and there's no queue, she continued telling me I will be the last person to be serviced with attitude on her face, until a guy at enquiries opted to assist me. I then asked the lady for her name and surname, she refused to give me her name. her exact words were... WHY DO U NEED MY NAME? IF I'M NOT SERVING YOU I DONT SEE WHY I SHOULD GIVE YOU MY NAME! WITH ATTITUDE RITTEN ALL OVER HER FACE AND HER VOICE AND WALKED AWAY. I then asked her colleagues for her details. apparently she switched off the machine herself and she **** about the manager not being available