Complaint

Capitec bank closed my Acc in 2018 as they said there was a suspicious transaction on my account that led them to closing my account, in the process they also closed my Sisters account and the accounts of all those I transacted to. All I have been asking for is for them to open my sisters acc, what is more frustrating is that they don't close the acc for incoming deposits my sister keeps receiving money in that acc and they accept it and refuse to give it to her. This is very irritating and frustrating as I never get any progress in the "**********" Transaction they say they are busy investigating since 2018. I have made peace with the fact that they don't want to open my acc, but can they atleast give my sister 's money back then close her acc.?