Complaint

Hello I want to share my bad experience with Capitec. I lost my phone and I had R17 000 sent from my account to another account. I called and reported *****, they said they will get back to me. Till this day nothing. I wrote emails they don't answer at all I have proof of emails I wrote. I call day them day in day out I get different stories. My advice stay away from Capitec bank it's bad news they don't take us serious at all. I asked them to pause my account since my phone is lost but now, they fail to open my account which only took them a minute to pause. They said my account will be opened after 24hours. As of now my business account is locked. I am done with Capitec. I advise everyone to bacp their things and leave Capitec if they don't want to loose their money like I did. 😭😭😭😭😭😭