Complaint.

Unjustified Account Flagging Affecting My Business

I am writing to express my frustration and request urgent assistance regarding an issue with my Capitec account.

I am a social media influencer, and I receive payments from clients in exchange for promoting their businesses. Recently, I was paid R100.00 by a client for promotional services, which I duly provided.

However, to my surprise, this same individual reported my account after the service was completed. As a result, my Capitec account has now been flagged.

This situation is severely affecting my business operations. Clients attempting to pay me are now subjected to unnecessary security questions, which creates doubt and discourages them from proceeding with payments. This directly impacts my income and professional reputation.

I find it unfair that my account can be negatively affected by a single report without proper investigation or communication with me.

I kindly request the following: - A full review of the report made against my account - Immediate removal of any unjustified flags or restrictions - Clear feedback on what steps I can take to prevent this from happening again

This matter is urgent, as it is disrupting my ability to earn a living. I expect prompt resolution and communication from Capitec.

Thank you.

My ID Number is *** My Capitec Account Number is ***

Kind regards, Wandile Mkhize ***